Service
Draft structure — not reviewed, not launch-readyReturns & exchanges
The sections below show what each policy will contain and where the unresolved terms will sit. Nothing here is a reviewed legal text, and no timeline, charge or promise has been invented to fill a gap.
Where these details will come from
Where these details will come from
Each field marked 'to be confirmed' is set in one place before launch, then published here as plain language. Until then, ask us directly if a term affects a decision you are trying to make.
01What can be returned
To be confirmedThe distinction between ready-to-wear garments, altered garments and made-to-order pieces. Not yet confirmed.
02Return window
To be confirmedHow long you have, from which date the clock starts, and how a return is opened.
03Condition and packaging
To be confirmedWhat must be intact for a garment to be accepted back, and what happens to tags, liners and any included items.
04Refunds and exchanges
To be confirmedHow a refund is issued, to what, and how quickly. Refund guarantees are not stated here until they exist.
05When the offer no longer applies
To be confirmedHow a return that drops the bag below the two-item threshold affects the discount on what you keep.
06Faults and fit errors
To be confirmedWhat happens when a garment arrives damaged, or when a made-to-order fit error came from our measurement work rather than yours.
- Agreed by the business before the site launches.
- Checked against the services that would actually handle the data or the order.
- Published in full, with a date, before anything is sold.
Ask us what a policy will say
If you need a term before you order — a delivery window, an exchange condition, how your details are handled — send the question and we will answer with what is currently agreed, and say plainly which part is still a draft.